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Google is 'democratising AI' for non-expert business app creation | The Crypto Mile - Yahoo Finance

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On this week's episode of Yahoo Finance's The Crypto Mile, our host, Brian McGleenon, sat down with Google's Senior Director of Product, Yariv Adan, during the Chatbot Summit in London.

Adan spoke about Google's ambitious vision to democratize artificial intelligence. The Google director discussed the impact of Vertex AI, a product designed to empower non-experts in the creation of AI-powered applications. He emphasised that this strategic move was aimed at making AI accessible to developers and business users without requiring expertise in the field. Vertex AI harnesses Google's extensive datasets and online networks to generate bespoke AI-powered applications tailored to businesses' specific needs.

Adan articulated Google's commitment to democratizing AI by making it accessible to all developers, underlining the critical importance of artificial intelligence in today's world. He compared the significance of generative AI to previous technological transformations such as the internet and smartphones.The interview also shed light on how Google's AI solutions are being adopted in large call centers worldwide, supporting major telecommunications companies like Verizon and AT&T, as well as prominent banks and retailers such as Best Buy, Home Depot, and Walmart.

Video Transcript

BRIAN MCGLEENON: On this week's episode of Yahoo Finance's The Crypto Mile, We caught up with Google's senior director of product, Yariv Adan, at the Chat Bot Summit in London. Yariv discussed how generative AI is transforming business and consumer behaviors.

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Yariv, thank you very much for coming today and taking this time for this interview. Now, could you tell us-- just introduce yourself first. What's your position in Google?

YARIV ADAN: Sure. First, you know, thank you for having me. It's great to have the opportunity. Yeah, so I'm a senior director of product management in Google Cloud, responsible for conversational AI.

I've been working at Google for the last 16 years. And the last 10 of them have been working on AI, and was amongst the founders of Google Assistant and Google Lens. And two years ago, I moved to Google Cloud AI to bring the know-how, technology, and product approach to our enterprise customers.

BRIAN MCGLEENON: What does Google have in the pipeline, particularly for that sector?

YARIV ADAN: Sure. So you know, what we're seeing is that Gen AI is transforming all businesses and consumer behaviors. And one way to think about it-- the way we're thinking about it is like the third big transformation.

We've seen web, and we've seen mobile. We've seen how it changes, how people interact, how people use services. And if you are a business that ignored in the beginning of 2000s the web; or, you know, kind of 2010, you did not have a solid mobile strategy, you're not here with us.

So we believe that AI is similar, but much more foundational. So what we're doing is we're really coming, bringing all the technology and products we have with a holistic approach. So we introduced recently Vertex AI. Vertex was already our ML ops and ML dev platform for multiple years. But now, it provides an end-to-end solution that caters not just to AI practitioners, but also to developers and to business users.

On top of that, we're providing an API for developers. The thinking is what we call democratizing AI. We think AI is so important now. We must make it accessible for all developers, even ones without any expertise. They should use it the same way they are using any other library.

We supported some of the largest and most complex contact centers in the world. Some of them are very large telcos. Like, you know, for example, Verizon and AT&T in the US, they were tens of thousands, close to 100,000.

They have been for multiple years already using our suite of products, as well as banks and retailers, you know, Best Buy, the Home Depot, Walmart. And so, many well-known brands are using.

BRIAN MCGLEENON: Machines are learning how to negotiate and communicate with us. Do you think Google are best positioned to give machines the data that they need to do this so?

YARIV ADAN: So I think it's not about the data, right? Like, I think like it's much more in DNA, right? Like, when you think about what happened with Gen AI, it looks like everything happened in December last year or something like that.

But having been deep into it, this is something-- the large language models is something that have been in development since 2017, right? First, you needed to solve how to do it in a parallel architecture. We introduced the transformer architecture.

Then you needed to solve. How do you train it in a way that is cost performance. So we introduced Bert in the way to-- that how ChatGPT is work. And then we introduced large language models.

So we have five years of developing that. You actually have a lot of experience using it. Every time you use search, every time you are clicking on an ad, every time you're taking a photo, every time you are editing a photo, every time you're using Google Maps, there are large models behind. So we have the know-how on how to build them, how to put them in a product, how to scale them to billions of users.

BRIAN MCGLEENON: What do you think is the largest benefit that humanity will get from AI?

YARIV ADAN: I think AI is contributing to our collective intelligence. You know, people became really good at math once they got calculators. People became, you know, very, very fast once they got cars and airplanes. People became very, very fast when they had manufacturing machines.

So we are basically extending our brains and capabilities as society by building technology. And I think this is a very important technology as part of that. However, as we well know, ever since the introduction of fire, fire comes with risks. Cars comes with risks. Factories comes with risks.

And it's not even risk, it's, you know, damage to-- you need to think about, OK, implications on the environment, implications on security, on safety, and so forth from the ground up. And I think humanity learned enough lessons to actually now-- and I think what we're realizing is that this is too important not to think into it.

So we're working actually with governments and other groups. This is too important for a single company to try and solve it. It's impossible. It needs to be all the companies together with the academia, with experts, with governments, really thinking deeply on the risks and how to solve it.

And our general approach to that-- the way we're currently approaching it, we call it bold and responsible. So we really need to be bold in how we bring the many advantages of these new technologies to consumer and businesses, but we need to do it responsibly. And we have very well-defined set of AI principles is that we published already more than five years ago and are always updating. And we have tools to make sure that this is not principles on paper. So this is how we are approaching it.

BRIAN MCGLEENON: Yariv Adan, senior director of product at Google, thank you for coming on this week's episode of Yahoo Finance's The Crypto Mile.

YARIV ADAN: Thank you. It was super fun.

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