Toronto-based health food restaurant, Impact Kitchen, not only reopened all four of its locations, it now has a new and streamlined tech suite and customer loyalty app.
The restaurant has previously enjoyed a loyal fan base in Toronto due to its service and its paleo, gluten-free, keto and vegan health food according to a press release.
When the restaurants were forced to temporarily closed at the onset of the COVID-19 pandemic, it gave co-founder Josh Broun and his staff time to review the restaurants' current technology and make updates with restaurant technology provider Givex. The new technology includes digital menu screens, point-of-sale systems, kitchen sequence systems and online ordering. Every system has been designed to create a contactless, safe customer restaurant experience.
"We've seen a huge increase in demand for contactless payment options since the beginning of the pandemic," said Brittain Brown, president of restaurant technology company, Givex.
In addition to the new in-house technology, Impact Kitchen has launched its first-ever loyalty app through Givex's customer WebSuite. Using the app, customers can order online directly from Impact Kitchen and complete payment online, bypassing third party delivery apps. This again creates a completely contactless order. With each purchase using the app, customers can build up loyalty points redeemable for monetary value and rewards.
"The launch of our app is improving the remote experience for our community, while the enhanced technology in-house is creating a more seamless experience at our restaurants," Broun said in the release.
The updated technology has enabled Impact Kitchen to plan for significant growth in the coming months which also includes its recent introduction of grocery delivery. The company has plans to open additional locations within the next year.
All four Impact Kitchen locations are now open for dine-in and take-out and customers can access the grocery delivery service through Impact Kitchen's website. The Impact Kitchen app is available through the app store for both iOS and Google Play or online at impactkitchen.ca.
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October 06, 2020 at 08:53PM
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Impact Kitchen relaunches with tech suite and customer loyalty app - Fast Casual
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